On this page:
Report troubleshooting overview
You’ll need to follow specific steps to successfully create and manage a report. If you encounter an error or are blocked from completing certain actions, refer to these resources first:
Return to this article to address and resolve other factors that may block your ability to create or manage reports in the Reports app.
Report creation troubleshooting
Create Report option is missing
You must run a campaign to enable the + Create Report button in the Reports app.
No reports are listed
You must generate a report for it to appear on the Report page of the Reports app. Refer to Generate, manage, or send a report for further instructions.
Unable to add more dimensions (rows)
You can add up to five dimensions per report. Certain dimension combinations, however, count as a single dimension.
Dimensions | Count toward dimension limit |
Campaign and/or Campaign ID and/or Campaign Start Date and/or Campaign End Date | Any combination counts as only one dimension toward the dimension limit |
Insertion Order and/or Insertion Order ID and/or Insertion Order Start Date and/or Insertion Order End Date | Any combination counts as only one dimension toward the dimension limit |
Unable to locate a dimension or metric
Refer to Reports overview to review which dimension and metric you can expect to find in each dimension or metric category.
Follow these steps if the dimension or metric is listed and you are still unable to locate a dimension or metric:
If you are entering a full metric name, try its abbreviation instead.
Note that each metric in the Budget category will only appear after certain dimensions are added to the report. Refer to the table below for more details on these conditional fields.
Budget Metric | Requirement |
Daily Budget | One or more of the following dimensions must be added to the Rows field:
Campaign Campaign ID Customer Customer ID |
Total Budget | One or more of the following dimensions must be added to the Rows field:
Campaign Campaign ID Customer Customer ID |
Max Bid | One or more of the following dimensions must be added to the Rows field:
Campaign Campaign ID |
Daily Budget Completion | One or more of the following dimensions must be added to the Rows field:
Campaign Campaign ID |
Unable to aggregate by a certain category
You can aggregate the report’s data by the first dimension listed in the report’s Rows field. Drag a different dimension to the top of this section to aggregate the data by that category.
Keep in mind that data can be aggregated by dimensions (rows) and not by metrics (columns).
Report email scheduling troubleshooting
Dates missing from monthly schedule
Certain dates (1, 29, 30, 31) are captured by the First Day of the Month and Last Day of the Month delivery frequency selections. These categories are to account for months of varying lengths and help ensure that the report is still sent on a monthly basis.
Send button is disabled
You must complete each field in the Schedule Email Delivery pop-up window to send the report to the recipients you specified.
If you completed all fields but the button is still disabled, you likely only added one email alias. You’ll need to click anywhere within the Schedule Email Delivery window, and outside of the Recipient Email Addresses field, for it to register. This will enable the Send button automatically.
Locate additional reporting resources